AIRFOLD PRIVACY POLICY
Effective Date: May 6, 2025INTRODUCTION
This Privacy Policy describes how Airfold, Inc. and its affiliates and subsidiaries (“Airfold”, “we”, “us”, and “our”) processes information about you in connection with our business. It covers personal information that is provided to us via websites that link to this Privacy Policy (the “Sites”) and your registration or participation in sales and marketing events sponsored by our partners or by us. It also covers certain information (such as account data and usage data, as described below) that is provided to us via your use of our Software-as-a-Service (SaaS) offering. This Privacy Policy also describes certain rights that you have with regard to our processing of your personal information. We provide additional information for residents of the European Economic Area (“EEA”), Switzerland, or the United Kingdom and United States residents as identified below. Our SaaS offering is used for data analytics, pipeline building, real-time processing, and AI-powered insights (the ” Airfold Platform”). We may also offer support and professional services to better enable Authorized Users (defined below) to configure and use our software and the Airfold Platform (such services, together with the Airfold Platform, the “Services”). We provide the Services to our customers under an agreement with them and solely for their benefit and the benefit of their personnel and other personnel authorized by them as users of the Airfold Platform (“Authorized Users”). This Privacy Policy does not apply to data that Authorized Users upload or otherwise ingest into the Airfold Platform or otherwise provide to us in connection with the Services (collectively, “Customer Data”). We process such Customer Data pursuant to instructions provided by the customer (i.e., the customer is the “controller” or “business”, and we are the “processor” or “service provider”) and our processing is governed by the applicable customer agreement. To the extent that your personal information is included as Customer Data that is provided to us by a customer, you should refer to the applicable customer privacy statement regarding the customer’s processing of your personal information and your rights with respect to such processing.QUICK LINKS
We recommend that you read this Privacy Policy in its entirety to ensure you are fully informed. Nevertheless, if you only want to access a particular section of this Privacy Policy, then you can click on the relevant link below to jump to that section.- Personal Information We Collect
- How We Use Personal Information
- How We Share Personal Information
- Your Choices
- Processing Personal Information in the US
- Other Sites and Services
- Data Security
- Children
- Changes to This Privacy Policy
- How to Contact Us
- Supplemental Notice to Authorized Users
- Supplemental Notice to Residents of the EEA, Switzerland, and the United Kingdom
- Supplemental Notice to United States Residents
PERSONAL INFORMATION WE COLLECT
Information you provide to us, such as:- Registration, contact, and account data. This information is provided to us when you create an account for a Service (“account data”), engage with us through online chat applications, or when you register with our website(s), e.g., to attend an event, watch a video, obtain training or get access to a whitepaper, and includes information such as your first and last name, email address, job function, company name, company size, and other information relating to your interest in our company or our Services (e.g., type of use case, type of training, etc.).
- Payment and transaction data. If you enter into a transaction with us, we will collect payment and transaction data. This information is collected by our payment service provider and we do not have access to payment card numbers.
- Communications that we exchange with you, including when you contact us with questions, feedback, engage with us through online chat or Artificial Intelligence (AI) enabled applications, or otherwise.
- Marketing data, such as your preferences for receiving our marketing communications, and details about your engagement with them.
- Other data not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.
- Marketing and/or Business Partners, such as contact information from business partners with whom we operate co-branded events or other data providers, search results and links from third-party advertisers, and credit history information from credit bureaus.
- Integrated Services Providers, such as transaction information from our payment service provider.
- Resellers, Distributors, Joint Marketing/Co-Hosted Event Providers, such as contact information and conference attendance information from events providers.
- Social Media Platforms, such as search results and links, including paid listings (such as sponsored links).
- Google, Microsoft, and other Sign-In Services. If you choose to create or sign into an Airfold Platform account using Google, Microsoft, or other supported third-party sign-in Services, then the applicable sign-in services will authenticate your identity and provide you with the option to share with us certain information, such as your full name, language preference, nickname, e-mail address, and picture. We receive this data from the sign-in service provider as part of the creation, authentication, and authorization framework in connection with your Airfold Platform account.
- Information about the Authorized User’s equipment, such as a user ID or IP address, user email address, and/or information about the user’s device (e.g., type of computer or mobile device) and software (e.g., operating system and/or browser versions)
- Information about the Authorized User’s activity, such as click patterns, features accessed, commands used within the Airfold Platform, types and size of data and files analyzed by the Airfold Platform, and other statistical information.
- Technical information about the Airfold Platform, such as log files that are generated in connection with access, use, and maintenance of the Airfold Platform.
HOW WE USE PERSONAL INFORMATION
We use your personal information for the following purposes or as otherwise described at the time of collection: Site Operation and Services delivery. We use your personal information to:- Provide, operate, audit, and improve our Sites, our Services, and our business;
- Communicate with you about our Sites and our Services, including by sending invoices, announcements, updates, security alerts, and support and administrative messages;
- Provide customer service and support, and respond to your requests, questions, and feedback. For example, when you engage with us through online chat applications or AI-enabled applications, we may record and review the interactions in order to improve your experience with us or help address your questions;
- Maintain your account(s); and
- Detect bugs, report errors, and perform activities to maintain the quality or safety of our Sites and Services.
- Better understand you and your preferences so that we may personalize your experience when using our Sites and/or Services;
- Conduct contests or other marketing campaigns and process awards or rewards;
- Link or combine it with other personal information we get from third parties, to further develop our understanding of you and your preferences and/or to prevent fraud;
- Send you marketing communications about our Sites and our Services; and
- Evaluate the effectiveness of our marketing campaigns.
- Comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities;
- Protect our, your, or others’ rights, privacy, safety, or property (including by making and defending legal claims);
- Audit our internal processes for compliance with legal and contractual requirements and internal policies;
- Enforce the terms and conditions that govern our Site(s) and Services;
- Enhance security and to monitor and verify identity or service access; and
- Prevent, identify, investigate, and deter fraudulent, harmful, unauthorized, malicious, unethical, or illegal activity, including cyberattacks and identity theft.
HOW WE SHARE PERSONAL INFORMATION
We may share your personal information with: Service providers. Companies and individuals that provide services on our behalf or help us operate our Sites, our Services, or our business (such as hosting, information technology, customer support, AI technology providers, online chat services, email delivery, and website analytics services). Business partners. Distributors, resellers, referral partners, and similar third parties that are involved in the marketing, sales, or delivery of our services. From time to time, we may engage in joint sales or promotional activity with select business partners. If you purchase or specifically express an interest in a jointly offered product, promotion, or service, we may share your personal information with the relevant partner. With your consent, these business partners may also send you marketing communications about their own products and services. Advertising partners. When you visit our Sites, third-party advertising companies may use automated technologies to collect information for interest-based advertising purposes described above. We do not allow advertising partners to collect this data from our Airfold Platform after you log into your account. Professional advisors. Professional advisors, such as lawyers, auditors, bankers, and insurers, where necessary in the course of the professional services that they render to us. Authorities and others. Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the compliance and protection purposes described above. Other business transferees. Acquirers and other relevant participants in business transactions (or negotiations for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale, or other disposition of all or any portion of the business or assets of, or equity interests in, Company or our affiliates ( including, in connection with a bankruptcy or similar proceedings). Airfold Affiliates. If your personal information is shared with our affiliates, the processing of the personal information will remain subject to this privacy statement. As you instruct us. We may also share your personal information where you instruct us to do so or where you have provided consent (for example, when you agree to share your information with third parties for their own marketing purposes, subject to their data protection policies).YOUR CHOICES
Opt out of marketing communications. You may opt out of marketing-related communications by following instructions contained in the marketing communications we send you. If you opt out, we may still send you emails that are not marketing related, such as emails about your accounts or our ongoing business relations. Online tracking opt-out. You may be able to opt out of certain types of online tracking technologies, such as cookies, by adjusting your browser settings. Please note that blocking cookies may affect your browsing experience and certain services may not function properly without cookies.PROCESSING PERSONAL INFORMATION IN THE US
We have personnel and use service providers located in the United States. To provide our Services and operate our Sites, it is necessary for us to process personal information in the United States.OTHER SITES AND SERVICES
Our Sites and Services may contain links to websites and other online services operated by third parties, including ( without limitation) video sharing sites such as YouTube, messaging services such as Slack, and social media sites such as LinkedIn. We may also make available certain features that allow you to sign into our Sites or Services using third-party login credentials or authentication services (such as AuthO) or access third-party services from our Services (such as Github). In addition, our content may be integrated into web pages or other online services that are not associated with us. These links and integrations are not an endorsement of, or representation that we are affiliated with, any third party. We do not control websites or online services operated by third parties, and we are not responsible for their actions. Your use of the third-party websites, applications, and any information you authorize us to send to the third-party will be subject solely to the third-party’s terms and conditions and privacy notice, and will not be subject to any agreements you have with us or this Privacy Policy.DATA SECURITY
We employ a number of technical, organizational, and physical safeguards designed to protect the personal information we collect. However, no security measures are failsafe, and we cannot guarantee the security of your personal information.CHILDREN
The Site and the Services are not intended for use by children under 18 years of age. If we learn that we have collected personal information through our Site or Services from a child under 18 without the consent of the child’s parent or guardian as required by law, we will delete it.CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the website.HOW TO CONTACT US
You can reach us by email at privacy@airfold.co or at the following mailing address:SUPPLEMENTAL NOTICE TO AUTHORIZED USERS
Where our Services are made available to you through an organization (e.g., your employer), that organization is the administrator of Services and responsible for the accounts and/or services over which it has control. For example, administrators can access and change information in your account or restrict and terminate your access to the Services. We are not responsible for the privacy or security practices of an administrator’s organization. Please contact your organization or refer to your organization’s policies for more information.SUPPLEMENTAL NOTICE TO RESIDENTS OF THE EEA, SWITZERLAND, AND THE UNITED KINGDOM
Controller. Airfold is the controller of your personal information covered by this Privacy Policy for purposes of applicable data protection law. EU GDPR Art 27 Representation We value your privacy and your rights as a data subject and have therefore appointed Prighter Group with its local partners as our privacy representative and your point of contact for the following regions:- United Kingdom (UK)
- European Union (EU)
Processing Purpose | GDPR Legal Basis |
---|---|
To operate our Sites or to perform the contract governing our provision of our Services or to take steps that you request prior to signing up for the Services. | Processing is necessary to perform the contract governing our provision of the Services or to take steps that you request prior to signing up for the Services. If we have not entered into a contract with you, we process your personal information based on our legitimate interest in providing the information and/or services you access and request. |
To administer our relationship with you, for research and development, marketing and advertising, and for other business operations. | These activities constitute our legitimate interests. We do not use your personal information for these activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). |
To comply with law. | Processing is necessary to comply with our legal obligations. |
With your consent. | Processing is based on your consent. Where we rely on your consent, you have the right to withdraw it any time in the manner indicated when you consent or by contacting us. |
- Access. Provide you with information about our processing of your personal information, including the categories of personal information we collect, the sources from which personal information is collected, the business purpose for collecting and sharing personal information, and the categories of third parties to whom we disclose personal information, and give you access to your personal information.
- Correct/Rectification. Update or correct inaccuracies in your personal information.
- Delete/Erasure. Delete your personal information.
- Transfer/Portability. Transfer a machine-readable copy of your personal information to you or a third party of your choice.
- Restrict. Restrict the processing of your personal information.
- Object. Object to our reliance on our legitimate interests as the basis of our processing of your personal information that impacts your rights.
- Withdraw Consent. If we collected and processed your personal information with your consent, where required by law, you may withdraw your consent. Refer to “Your Choices” above for how to opt out. Withdrawing your consent does not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
SUPPLEMENTAL NOTICE TO UNITED STATES RESIDENTS
We are providing this supplemental privacy notice to residents of various states of the United States as required by such state privacy laws including, to the extent applicable, the California Consumer Privacy Act of 2018, as amended (” CCPA”) the Colorado Privacy Act (CPA), the Connecticut Data Privacy Act (CTDPA), and the Virginia Consumer Data Protection Act (VCDPA). Below, we describe the categories of personal information (as specifically described in the CCPA), that we have collected within the preceding 12 months and may collect on a going-forward basis:- Identifiers, such as a real name, postal address, unique personal identifier, online identifier, internet protocol address, and email address
- Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)), such as name, postal address, email address
- Commercial information, such as transaction data and information related to the Services you’ve purchased
- Internet or other similar network activity information, such as information regarding your interaction with our Sites or Services
- Geolocation data, such as your general location derived from an IP address
- Audio, electronic, visual, or similar information, such as audio or video recordings of you and/or recordings and transcripts of your interaction with chat services or AI-enabled applications
- Professional or employment-related information
- Education information, for example if you apply for employment
- Inferences drawn from the preceding categories of personal Information, such as aggregated metrics
- The following categories of sensitive personal information (as described in CCPA): your account log-in, credit or debit card number, in combination with your credentials required for you to access your account
- Identifiers, such as a real name, postal address, unique personal identifier, online identifier, internet protocol address, and email address
- Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)), such as name, postal address, email address
- Commercial information, such as transaction data and information related to the Services you’ve purchased
- Internet or other similar network activity information, such as information regarding your interaction with our Sites or Services
- Geolocation data, such as your general location derived from an IP address
- Audio, electronic, visual, or similar information, such as audio or video recordings of you and/or recordings and transcripts of your interaction with chat services or AI-enabled applications
- Professional or employment-related information
- Education information, for example if you apply for employment
- Inferences drawn from the preceding categories of personal Information, such as aggregated metrics
- The following categories of sensitive personal information (as described in CCPA): your account log-in, credit or debit card number, in combination with your credentials required for you to access your account
- Right to Know. You have a right to know categories of personal information that we process and the purpose of such processing. In this Privacy Policy we describe how we collect, use and share your personal information, including during the past 12 months. We describe the sources through which we collect personal information and the types of personal information collected in the Personal Information We Collect section above. We describe the purposes for which we use and share this information in the How We Use Personal Information and How We Share Personal Information sections above. As noted above, we do not “sell” or “share” personal information, as we understand those terms to be defined under state privacy law.
- Access. You have the right to obtain a copy, in a portable format, of personal information that we collect, use, disclose, share, and sell about you.
- Correct. You have a right to make us update or correct inaccuracies in your personal information.
- Deletion. You can ask us to delete the personal information that you have provided to us or that we maintain about you.
- Transfer. You have a right to make us transfer a machine-readable copy of your personal information to you or a third party of your choice.
- Opt-out. You have the right to opt-out of the sale of your personal information. If you are a California resident, you also have the right to opt-out of the sharing of your personal information for cross-context behavioral advertising, as well as the right to limit the use or disclosure of sensitive personal information for purposes other than those permitted by the CCPA. As noted above, we do not “sell” or “share” personal information, as we understand those terms to be defined under state privacy law and the relevant implementing regulations; nor do we use or disclose sensitive personal information for purposes other than those permitted by the CCPA. You may opt-out of certain third-party cookies in the Cookie Settings and as otherwise described in our Cookie Policy.
- To request access to or deletion of personal information collected via our Services, please email us at privacy@airfold.co.
- To verify your identity prior to responding to your requests, we may ask you to confirm information that we have on file about you or your interactions with us. Where we ask for additional personal information to verify your identity, we will only use it to verify your identity or your authority to make the request on behalf of another consumer.
- Authorized agents. You may authorize another person (an “agent”) to submit a request on your behalf. We require that you provide the authorized agent written permission to do so and verify your own identity directly with us. In some cases, we may also request that the authorized agent prove their identity or demonstrates they have power of attorney pursuant to applicable laws.