Skip to main contentAIRFOLD INFORMATION SECURITY ADDENDUM
Effective Date: May 6, 2025
This Information Security Addendum (the “Addendum”) sets forth the technical and organizational measures for the
protection of Customer Data processed by the Airfold Platform (if applicable) or data (if any) provided by Customer to
Airfold in connection with the delivery of Support Services (if applicable) (collectively “Customer Information”).
Capitalized terms not defined in this Addendum shall have the meanings set forth in the applicable agreement between
Customer and Airfold for the delivery of the Airfold Platform and/or Support Services (the “Agreement”).
Airfold shall maintain an information security program that is designed to protect the security, confidentiality, and
integrity of Customer Information (the “Airfold Information Security Program”). The Airfold Information Security Program
will be implemented on an organization-wide basis. The Airfold Information Security Program will be designed to ensure
Airfold’s compliance with data protection laws and regulations applicable to Airfold’s performance under the applicable
Agreement (including any Data Processing Addendum), and shall include the safeguards set forth below (the “Airfold
Information Security Controls”).
1. AUDITS AND CERTIFICATIONS
1.1 Audits and Certifications
Airfold engages independent third-party auditors to assess the Airfold Information Security Program as described in the
following audits and certifications on at least an annual basis:
1.1.1 SOC 2 Type II
Airfold maintains a SOC 2 Type II audit report covering the Trust Services Criteria for Security, Availability, and
Confidentiality. Airfold will make its SOC 2 Type II report available to Customer upon request, subject to appropriate
confidentiality obligations.
2. ORGANIZATIONAL CONTROLS
2.1 Governance
Airfold assigns to an individual or a group of individuals appropriate roles for developing, coordinating, implementing,
and managing Airfold’s administrative, physical, and technical safeguards designed to protect the security,
confidentiality, and integrity of Customer Information.
2.2 Security Personnel
Airfold uses data security personnel that are sufficiently trained, qualified, and experienced to fulfill their
information security-related functions.
2.3 Risk Assessments
Airfold conducts periodic risk assessments designed to analyze existing information security risks, identify potential
new risks, and evaluate the effectiveness of existing security controls.
2.4 Risk Prioritization
Airfold maintains risk assessment processes designed to evaluate the likelihood of risk occurrence and material
potential impacts if risks occur.
Airfold creates information security policies, approved by management, published, and acknowledged by all employees.
Airfold reviews and updates policies at planned intervals to maintain their continuing suitability, adequacy, and
effectiveness.
2.7 Data Classification
Airfold maintains a data classification standard based on data criticality and sensitivity.
2.8 Data Retention and Destruction
Airfold maintains policies establishing data retention and secure destruction requirements.
2.9 Asset Ownership
Airfold implements procedures to clearly identify assets and assign ownership of those assets.
2.10 Compliance
Airfold establishes procedures designed to ensure all applicable statutory, regulatory, and contractual requirements are
adhered to across the organization.
3. PEOPLE CONTROLS
Airfold creates information security policies, approved by management, published, and acknowledged by all employees.
Airfold requires all employees to undergo security awareness training on at least an annual basis.
3.3 Personnel Agreements
Airfold requires personnel to sign confidentiality agreements and acknowledge Airfold’s information security policy,
which includes acknowledging responsibilities for reporting security incidents involving Customer Information.
3.4 Background Checks
Airfold performs background checks on employees in accordance with applicable laws and regulations.
4. PHYSICAL SECURITY
4.1 Cloud Service Providers
For the Airfold Platform, Airfold uses Hosting Service Providers that have:
4.1.1 Physical Security
Implemented controls designed to restrict unauthorized physical access to areas containing equipment used to provide the
Airfold Platform.
4.1.2 Environmental Security
Maintain equipment used to host the Airfold Platform in physical locations that are designed to be protected from
natural disasters, theft, unlawful and unauthorized physical access, problems with ventilation, heating or cooling, and
power failures or outages.
5. TECHNOLOGICAL CONTROLS
5.1 Logical Access Control
Airfold maintains technical, logical, and administrative controls designed to limit access to Customer Information.
Unique usernames and passwords are required for authentication.
5.2 Privileged Access Restriction
Airfold restricts privileged access to Customer Data to authorized users with a business need.
5.3 Access Review
Airfold reviews personnel access rights on a regular and periodic basis. Access to production environments is reviewed
at least quarterly.
5.4 Access Revocation
Airfold maintains policies requiring termination of access to Customer Information within 24 hours of employee
termination.
5.5 Multi-Factor Authentication
Airfold implements access controls designed to authenticate users and limit access to Customer Information, including
multi-factor authentication.
5.6 Cryptographic Key Management
Airfold implements encryption key management procedures.
5.7 Encryption in Transit
Airfold encrypts Customer Information in transit using a minimum of TLS 1.2 with strong ciphers.
5.8 Encryption at Rest
Airfold encrypts Customer Information at rest using a minimum of AES-256 with strong ciphers.
5.8.1 Encryption Key Rotation
Airfold utilizes Hosting Service Provider managed keys that are rotated at least annually.
5.9 Separation of Environments
Airfold requires internal segmentation to isolate production systems hosting the Airfold Platform from non-production
environments.
5.10 Vulnerability Testing
Airfold performs periodic network, infrastructure, and application vulnerability testing.
5.11 Penetration Testing
Airfold performs network and application penetration testing at least annually.
5.12 Technical Vulnerability Management
Airfold implements procedures to document and address vulnerabilities discovered during vulnerability and penetration
tests.
5.13 Network Security Reviews
Airfold requires periodic reviews and testing of network controls.
5.14 Workstation Security
Airfold centrally manages workstations via endpoint security solutions for deployment and management of end-point
protections.
5.15 Local Separation of Customer Environments
For the Airfold Platform, customer environments are logically separated.
5.16 Change Management
Airfold assigns responsibility for security, changes, and maintenance for all information systems processing Customer
Information.
5.17 Change Authorization
For the Airfold Platform, Airfold tests, evaluates, and authorizes major information system components prior to
implementation.
5.18 Secure Development
Airfold maintains and follows a secure development lifecycle for the development of the software that is hosted and made
available via the Airfold Platform.
5.19 System Monitoring
Airfold monitors the access, availability, capacity, and performance of the Airfold Platform, Support Services, and
related system logs and network traffic using various monitoring software and services.
5.20 Security Incident Response Procedures
Airfold maintains incident response procedures for identifying, reporting, and acting on Security Breaches.
5.21 Security Incident Reporting
If Airfold becomes aware of a breach of security leading to accidental or unlawful destruction, loss, alteration,
unauthorized disclosure of, or access to Customer Information, Airfold shall notify Customer without undue delay, and in
any case, where feasible, notify Customer within 48 hours after becoming aware and in accordance with Section 7 of
the Data Processing Addendum.
5.22 Security Incident Response Tabletop
Airfold exercises the incident response process on a periodic basis.
5.23 Security Incident Response Improvement
Airfold implements plans to address gaps discovered during incident response exercises.
5.24 Incident Response Team
Airfold establishes a cross-disciplinary security incident response team.
5.25 Business Continuity Plans
Airfold establishes, documents, implements, and maintains processes, procedures, and controls to ensure the required
level of continuity for information security during an adverse situation.
5.26 Business Continuity Tests
Airfold conducts scenario-based testing annually.
6. CUSTOMER DATA STORAGE LOCATION
Airfold creates services for customers to upload data in customer-specified cloud providers and regions that are managed
by Airfold, Inc. based on cloud provider and region availability.
7. CUSTOMER RESPONSIBILITIES
7.1 Account Security
Customer is responsible for managing the security of their Airfold Platform account credentials and for the actions of
their Authorized Users who access the Airfold Platform.
7.2 Customer Content
Customer is responsible for properly configuring the Airfold Platform and their own computer networks, servers, and
systems in accordance with the Documentation provided by Airfold.
7.3 Security Settings
Customer is responsible for properly configuring and using the security features provided by Airfold and for determining
whether the security settings and features are appropriate and sufficient for Customer’s specific use case, data
sensitivity, and compliance requirements.
7.4 Security Patches
Customer is responsible for maintaining secure access to the Airfold Platform, including ensuring that Customer’s
systems and devices used to access the Airfold Platform are running with the latest security patches and updates.
7.5 Access Control
Customer is responsible for implementing appropriate access controls and permission settings for their users and data
within the Airfold Platform, including limiting access to those with a legitimate business need. 
